Great value and good communication scheduling. Would have rated higher but had to schedule a second service because request for rug cleaning didn't get on the work order and they arrived 2 hours outside arrival timeframe and it was late. Second service was also late 2 hours outside arrival time. Nevertheless I will use them again for upholstery and rug cleaning. P.S. They prefer Venmo.

  I called out initially this Friday and asked for a steam cleaning on an apartment in Franklin Street, it's on the 15th floor. so needed to be a portable machine and not a truck mounted, Tim answered the phone, and was very crucial and professional. We agreed on 149, steam cleaning, two hallways .
I scheduled them for Saturday and then I had to reschedule for Thursday. They had no problem and accommodated that.

George was the technician he text us in advance. Did a very thorough and professional job. Didn't try to upsell or do any aggressive sales which I appreciate.

  George has given me very reasonable price from the beginning and analyzed the conditions of our carpet to give me a reduced price. He's very detailed and try to reach places that are hard to clean due to the location of the furnitures.

  Pros: I called on a Saturday morning, they came Monday afternoon. The carpet in my 2-room apartment and my sofa are clean, for which I'm grateful.

Cons: First, they upsold "deep clean" for $39/room. "Steam clean is included in the price we quoted, but if you don't deep clean, it might not get the stains in higher-traffic areas out." If I'm calling to get my carpets cleaned, it's because I want them clean. You need to give me the full, out-the-door price to get my carpets cleaned when I call on the phone. Something like - "Can you send us a picture?" Or, "The price quoted is for lightly soiled carpets. If you have higher traffic areas or stains, it'll cost more."

Second, they didn't even move furniture even though we talked about it. "I've moved all the small stuff, is there anything else that I should move." "No, it's good." When I came back, the technician hadn't cleaned under most of my furniture. If I'm spending $300+ to clean my little apartment's carpet, I want it to be clean. I would have expected being told up front - "We don't have move furniture. I need you to move it." Fine. I would have stayed and moved it for the technician while he was cleaning. It's all light weight - I was able to move everything for him to do the touch-job in less than 10 minutes.

  George was communicative, on time, well-focused, friendly, and efficient. My old carpet looks so much better now that he has done a good job cleaning it.

  After cleaning an area rug myself with my own Bissell steam cleaner I realized I had only made it worse. Time to call in the professionals. Very easy to schedule and coordinate arrival. They worked quickly but thoroughly. Looks great again!