George was communicative, on time, well-focused, friendly, and efficient. My old carpet looks so much better now that he has done a good job cleaning it.
After emailing this company, I received and quick reply, a quote and flexible hours to choose from. George, the technician came out and texted me a couple of times to tell me his ETA. When he arrived, he show me what was needed and what he was going to do. George did a great job and used a portable steamer, which was a little cumbersome bringing it up the stairs and left my carpet more damp than a truck mounted machine, so it took longer to dry. The portable steamer tripped one of our circuit breakers, but that was an easy fix. He maneuvered around my wife's fragile objects like a pro. When dry, it was fresh and clean.
Very unprofessional company!!! Had an appointment and waited for 4 hours on Saturday and they never showed up or even called me! Spoke to owner last night and and rescheduled with him for today. Promised the same window and flaked again and did not bother to call me this time either. I just called him and got another BS excuse. Unbelievable!
I am not sure how they manage to stay in business given how they conduct themselves..
Martin and his staff did a great job, were respectful and hard working. My upholstered couch looks brand new.
I called out initially this Friday and asked for a steam cleaning on an apartment in Franklin Street, it's on the 15th floor. so needed to be a portable machine and not a truck mounted, Tim answered the phone, and was very crucial and professional. We agreed on 149, steam cleaning, two hallways .
I scheduled them for Saturday and then I had to reschedule for Thursday. They had no problem and accommodated that.
George was the technician he text us in advance. Did a very thorough and professional job. Didn't try to upsell or do any aggressive sales which I appreciate.
Jimmy D.(415) 933 76-20
4601 Shattuck Ave, Okland, CA 94609
07.30 am - 08.00 pm