Pros: I called on a Saturday morning, they came Monday afternoon. The carpet in my 2-room apartment and my sofa are clean, for which I'm grateful.

Cons: First, they upsold "deep clean" for $39/room. "Steam clean is included in the price we quoted, but if you don't deep clean, it might not get the stains in higher-traffic areas out." If I'm calling to get my carpets cleaned, it's because I want them clean. You need to give me the full, out-the-door price to get my carpets cleaned when I call on the phone. Something like - "Can you send us a picture?" Or, "The price quoted is for lightly soiled carpets. If you have higher traffic areas or stains, it'll cost more."

Second, they didn't even move furniture even though we talked about it. "I've moved all the small stuff, is there anything else that I should move." "No, it's good." When I came back, the technician hadn't cleaned under most of my furniture. If I'm spending $300+ to clean my little apartment's carpet, I want it to be clean. I would have expected being told up front - "We don't have move furniture. I need you to move it." Fine. I would have stayed and moved it for the technician while he was cleaning. It's all light weight - I was able to move everything for him to do the touch-job in less than 10 minutes.

  I requested a steam clean of upstairs 4 bedrooms.

Great communication from Tim over text and phone, keeping me updated about estimated time of arrival.

Great cleaning from Peter, who quickly cleaned 4 bedrooms in about an hour. He was friendly and explained how his equipment worked.

Also, this service was able to accommodate a next-day appointment when a previous carpet cleaning appointment ran into scheduling issues.

I recommend this service for their clear communication and quick cleaning.

  Martin and his staff did a great job, were respectful and hard working. My upholstered couch looks brand new.

  Martin was out technician and he was professional. He communicated well and arrived within the time frame he said he would. Great service

  Fast, easy, cheap, perfect trifecta. They were on time, did the work, answered all my questions and were generally just really good

  Usa carpet cleaning removed two tough stains that I had really given up on. I'm impressed with the results, timeliness of my appointment and communication through out the process. Great experience, I absolutely recommend!

  I called out initially this Friday and asked for a steam cleaning on an apartment in Franklin Street, it's on the 15th floor. so needed to be a portable machine and not a truck mounted, Tim answered the phone, and was very crucial and professional. We agreed on 149, steam cleaning, two hallways .
I scheduled them for Saturday and then I had to reschedule for Thursday. They had no problem and accommodated that.

George was the technician he text us in advance. Did a very thorough and professional job. Didn't try to upsell or do any aggressive sales which I appreciate.

  George was communicative, on time, well-focused, friendly, and efficient. My old carpet looks so much better now that he has done a good job cleaning it.

  After emailing this company, I received and quick reply, a quote and flexible hours to choose from. George, the technician came out and texted me a couple of times to tell me his ETA. When he arrived, he show me what was needed and what he was going to do. George did a great job and used a portable steamer, which was a little cumbersome bringing it up the stairs and left my carpet more damp than a truck mounted machine, so it took longer to dry. The portable steamer tripped one of our circuit breakers, but that was an easy fix. He maneuvered around my wife's fragile objects like a pro. When dry, it was fresh and clean.